Work From Home • Full-time / Part-time
 
About the Client | One of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with their families and friends, making memories that last a lifetime.

 

What to Expect

• Calls from Guests or Cast Members that wish to make reservations for Lodging, Dining Plans, Tickets, Air, Packages, or asking general questions those areas.

• Service Partners will service the Program by providing high level customer service to existing and new WDW Guests while matching their wishes and desires with relevant Walt Disney World products and services.
 

Work From Home • Full-time / Part-Time
 
About the Client | An enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals. Tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to guide users through their tax returns step-by-step.

 

What to Expect

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability - and occasional chat.

• Research, analyze and determine an appropriate course of action for tax customers.

• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.

• Serve as ambassador for the TAX brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.

• Document all issues, resolution and follow up action.
 

Work From Home • Full-time / Part-time

About the Client | The world’s largest home improvement retailer with nearly 400,000 orange-blooded associates and more than 2,200 stores in the U.S., Canada and Mexico. The typical store today averages 105,000 square feet of indoor retail space, interconnected with an e-commerce business that offers more than one million products for the DIY customer, professional contractors, and the industry’s largest installation business for the Do-It-For-Me customer.

 

What to Expect

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• Use the Effortless Call Flow to Provide an Excellent Experience on Every Call

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• Inbound sales, customer service and store support

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• Assisting customers with product questions

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• Placing new orders

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• Handling existing orders - returns/ replacements

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• Provide store-specific support

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• Contacting vendors for shipping information

Work From Home • Full-time / Part-time

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About the Client | A trusted provider of AC, Plumbing, Electrical & Appliance Services on the Suncoast of Florida. Badger Bob's offers their customers 100% satisfaction guaranteed, 24/7 emergency service with rapid response times with 100+ trucks and 200+ expert technicians available!

 

What to Expect

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• Selling is a large part of being successful on this client program. Recognize
opportunities and incorporate upselling techniques by informing the customer of
additional products and services Badger Bob's offers to achieve enrollments.
Requirements are detailed in the metrics section of this Opportunity Announcement.

• While speaking to the customer, determine the immediate customer and/or Badger
Bob's need. In addition, the customer needs that are not immediately apparent must
be uncovered through a “consultative style” discussion with the customer. Examples
of things that might not be obvious include additional product and/or service
requirements or sales opportunities.

• De-escalating customer situations, assessing customer needs through providing
empathy, effective use of probing and listening skills, and working within Badger Bob's
policies to provide resolutions that appropriately balance the needs of the customer
and the company.

• Listen, assist, advise, empathize, de-escalate, and negotiate with customers in a
manner that creates goodwill, while balancing the needs of Badger Bob’s and its
customers. The capacity to quickly assess a given situation retain information
provided and make quick and accurate decisions are key skills for this role.

• Customer Satisfaction must be a priority in each interaction. An intrinsic belief that
relationships are built by putting yourself “in the customer’s shoes” and having the
expertise and judgment to determine whether current processes are the best solution.
If they aren’t, reach out to a Chat support resource for alternative solutions.

• Establish and maintain positive and productive relationships with key contacts within
the organization (WFP, Contractors, Badger Bob’s Service Managers, Central
Administration, and Badger Bob's CC management teams) and work together to
ensure customers’ needs are a priority.

• Accurate and timely updating of customer accounts pertaining to service resolution
as required. Accurate data entry skills are essential.