Work From Home • Full-time / Part-Time

 

​What to Expect 

• Assist members:

o With transportation to and from appointments
o Ensure those waiting for a ride receive transportation
o In resolving issues with previous appointments
o With a transportation recovery where a scheduled trip has failed
o With benefits eligibility

• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.

• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.

• Collaborating with various departments within Modivcare to effectively address and resolve transportation and eligibility issues.

Work From Home • Full-time / Part-Time

​

What to Expect

On a day-to-day basis, Service Partners can expect to participate in the

following activities:

• Handle customer inquiries regarding order status, membership, and/or marketplace orders for the Specialty Services – Escalations/Sales Audit Group (SAG)/Retail program

• Create a case in the client system for every interaction

• Research the customer’s account to accurately identify the best solution/answer for customer’s inquiry

• Use client Knowledge Base to provide customers with accurate and complete information

• Utilize Chat and Support Service resources when necessary

• Handling inbound customer service phone calls about the client’s membership

• program including but not limited to inquiries by the Client’s customers about membership status, replacement membership cards, and changing auto-renewal status

• Assisting Client’s store managers and store booksellers with in-store customer questions

• Providing support services for Client’s corporate sales customers

Work From Home • Full-time / Part-Time
 

What to Expect

• On a day-to-day basis, Service Partners can expect to participate in the following activities:

• Responding to general inquiries

• Describing the booking options

• Explaining the billing process and options

• Accepting and processing requests for information materials

• Researching and resolving customer complaints

• Billing clarification questions

• Transferring calls to Post Client Customer Service when required

Work From Home • Full-time / Part-Time
 
What to Expect

On a day-to-day basis, Professionals can expect to participate in the following activities:

• This is a bilingual opportunity for English/Spanish speakers. Agents will need to speak Spanish fluently and pass an assessment in Spanish

• Responding to general inquiries

• Describing the booking options

• Explaining the billing process and options

• Accepting and processing requests for information materials

• Researching and resolving customer complaints

• Billing clarification questions

• Transferring calls to Post Client Customer Service when required

Work From Home • Full-time / Part-time

​​

What to Expect

• Serve as an initial point of contact on banking inquiries and concerns.

• Provide support for existing and prospective clients via inbound telephone calls.

• Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.

• Identify cross-sell opportunities and make referrals as appropriate.

• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.

Work From Home • Full-time / Part-time

​

​What to Expect:

​​Professionals will focus on engaging with health plan members through outbound calls, playing a key role in scheduling In-Home Health Evaluations, and answering member questions, ensuring high-quality service and care. Be the “heart of Signify Health” when it comes to member interactions and satisfaction.
 

Responsibilities include the following:

• Outbound Calls: You will make outbound calls to health plan members to schedule In-Home Health Evaluations.

• Scheduling: You will arrange and coordinate the scheduling of the evaluations.

• Member Communication: You will answer member questions and provide support.

Work From Home • Full-time / Part-time

​

​What to Expect:

​​On a daily basis, Professionals will perform services related to customer policies and procedures.

​

• Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value-added services to cardholders.

• Provide cross-referral services with fraud management, outbound notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.

Work From Home • Full-time / Part-time

​

​What to Expect:

​​​On a day-to-day basis, Professionals can expect to participate in the following activities:

• Interact with customers in Spanish and English primarily via chat, email, and phone, with a focus on registration support, login issues, and account setup. Note: to start, interactions will be primarily via chat and email, with phone to follow shortly after program launch

• Guide users through the registration process step-by-step, offering clear, friendly, and accurate assistance

• Provide consistent, high-quality support for questions related to course codes, access errors, profile settings, and product activation

• Research, navigate, and troubleshoot technical and account-related issues using internal tools and knowledge resources

• Log all interactions clearly, including detailed notes on the issue, resolution steps, and any necessary follow-up actions

Work From Home • Full-time / Part-time

​

​What to Expect:

• Respond to “Where is my order?” calls

• Assisting customers with product questions

• Placing new orders/volume orders

• Handling existing orders: returns/replacements

• Provide store-specific support

• Tracking shipments

• Gift Card/Loyalty Card support

• Dispositioning all calls

• Deliver first call resolution with white glove service